A Professional Guide to Room Division Operations
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A Professional Guide to Room Division Operations

Author : Manoj Yadav
© Year : 2019
ISBN : 9789385909931
Binding : Paperback

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  • About the Book
  • Salient Features
  • Table of Contents
  • About the Author

A Professional Guide to Room Division Operations is a training manual for the students and industry professionals in the room divisions of hospitality organizations. The book is divided into two parts - Part I is on Front Office Operations, which discusses topics like FO organization, revenue resources, guest segmentation, reservation, tariff, reception, bell centre, support centres, call operations, billing, handling special situations, guest cycles and so on. The second part on housekeeping operations discusses topics on linen and uniform room operations, organization of housekeeping, cleaning and polishing, public area cleaning, area inspection, in-room services, interior decoration, laundry services, pest control and waste disposal, safety and security, room selling techniques, night auditing, and so on. With its wide coverage and approach to the subject, the book will serve as a complete standalone resource for students, front office, hospitality and housekeeping professionals.

  • Learning aids include learning objectives, examples, chapter activities, key terms and review questions.
  • Every operation is given in a step-wise manner following the standard operating procedures in the industry
  • Scroll boxes have been used to present important and interesting facts.
  • Well-labelled diagrams have been used profusely to aid understanding of the concepts.

 
Part A: Front Office Operations

  1. Introduction to Hotels
  2. Introduction to Room Division
  3. Front Office Organization Structure
  4. Hotel Revenue Resources and Guest Segmentation
  5. Prologue with Rooms
  6. Room Tariff
  7. Reception Section
  8. Cash Section
  9. Telephone Section
  10. Reservation Section
  11. Bell Desk
  12. Supportive Centres
  13. Mail & Message Section
  14. Handling Situations
  15. Registration
  16. Guest Cycle
 
Part B: Housekeeping Operations

    17. Role of Housekeeping
    18. Housekeeping Organization Structure
    19. Linen and Uniform Room
    20. Cleaning and Polishing
    21. Guest Room Cleaning, Inspection and In-Room Services
    22. Public Area Cleaning and Inspection
    23. Laundry Services

Manoj Yadav :- holds Master's and Bachelor's in Hotel Management. He is Lecturer at Institute of Hotel Management, Catering Technology and Applied Nutrition, Gwalior, since 2010. He currently teaches Front Office Management and has also taught Food and Beverage Service. Earlier he has worked at JP Institute of Hotel Management & Catering Technology, Meerut; Gujarat Institute of Hotel Management (under the aegis of AHLA); Radisson Hotel Varanasi and Club Mahindra. He has four books to his credit.

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