A Professional Guide to Room Division Operations
View Larger

A Professional Guide to Room Division Operations

Author : Manoj Yadav
© Year : 2018
ISBN : 9789385909931
Binding : Paperback

Coming Soon

Request a Specimen Copy

Buy online using : Credit Card / Debit Card / Internet Banking

  • About the Book
  • Salient Features
  • Table of Contents
  • About the Author

A Professional Guide to Room Division Operations is a training manual for the students and industry professionals in the room divisions of hospitality organizations. The book is divided into two parts - Part I is on Front Office Operations, which discusses topics like FO organization, revenue resources, guest segmentation, reservation, tariff, reception, bell centre, support centres, call operations, billing, handling special situations, guest cycles and so on. The second part on housekeeping operations discusses topics on linen and uniform room operations, organization of housekeeping, cleaning and polishing, public area cleaning, area inspection, in-room services, interior decoration, laundry services, pest control and waste disposal, safety and security, room selling techniques, night auditing, and so on. With its wide coverage and approach to the subject, the book will serve as a complete standalone resource for students, front office, hospitality and housekeeping professionals.

  • Learning aids include learning objectives, examples, chapter activities, key terms and review questions.
  • Every operation is given in a step-wise manner following the standard operating procedures in the industry
  • Scroll boxes have been used to present important and interesting facts.
  • Well-labelled diagrams have been used profusely to aid understanding of the concepts.

 
Part A: Front Office Operations

  1. Introduction to Hotels
  2. Introduction to Room Division
  3. Front Office Organization Structure
  4. Hotel Revenue Resources and Guest Segmentation
  5. Prologue with Rooms
  6. Room Tariff
  7. Reception Section
  8. Cash Section
  9. Telephone Section
  10. Reservation Section
  11. Bell Desk
  12. Supportive Centres
  13. Mail & Message Section
  14. Handling Situations
  15. Registration
  16. Guest Cycle
 
Part B: Housekeeping Operations

    17. Role of Housekeeping
    18. Housekeeping Organization Structure
    19. Linen and Uniform Room
    20. Cleaning and Polishing
    21. Guest Room Cleaning, Inspection and In-Room Services
    22. Public Area Cleaning and Inspection
    23. Laundry Services

Manoj Yadav :- holds Master's and Bachelor's in Hotel Management. He is Lecturer at Institute of Hotel Management, Catering Technology and Applied Nutrition, Gwalior, since 2010. He currently teaches Front Office Management and has also taught Food and Beverage Service. Earlier he has worked at JP Institute of Hotel Management & Catering Technology, Meerut; Gujarat Institute of Hotel Management (under the aegis of AHLA); Radisson Hotel Varanasi and Club Mahindra. He has four books to his credit.

Your Browsing History

Top Sellers

Principles of Food Production Operations

Principles of Food Production ...

By : Yogesh Singh

Discount : 20.00 %

Price :   55.00    
 44.00

Restaurant Service Skills

Restaurant Service Skills

By : Martin A

Discount : 20.00 %

Price :   57.00    
 45.60

A Culinary Tour of India

A Culinary Tour of India

By : Yogesh Singh

Discount : 20.00 %

Price :   44.00    
 35.20

Training Manual for Food and Beverage Services

Training Manual for Food and ...

By : Mahendra Singh Negi

Discount : 20.00 %

Price :   50.00    
 40.00

Customers who saw this book also saw

Environment and Ecology

Environment and Ecology

By : Anuj Kumar Purwar

Discount : 20.00 %

Price :   27.00      21.60

Mechanics and Wave Motion

Mechanics and Wave Motion

By : Vinod Kumar Singh

Discount : 20.00 %

Price :   43.00      34.40

Introduction to Genetic Engineering of Crop Plants

Introduction to Genetic ...

By : A. Rashid

Discount : 20.00 %

Price :   51.00      40.80

A Textbook of Reliability and Maintenance Engineering

A Textbook of Reliability and ...

By : Alakesh Manna

Discount : 20.00 %

Price :   52.00      41.60

Introduction to Magnetic Resonance Spectroscopy ESR, NMR, NQR

Introduction to Magnetic ...

By : D.N. Sathyanarayana

Discount : 20.00 %

Price :   109.00      87.20